Dynamics 365 Customer Service Professional CFQ7TTC0LFNK-1

Dynamics 365 Customer Service provides seamless, end-to-end customer service experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels. Scale operations with Dynamics 365 Customer Service Professional by streamlining support with a solution that simplifies processes and improves customer experiences.

With Dynamics 365 Customer Service, automate self-service with virtual agents and rich knowledge-base portals and personalize customer interactions with tailored experiences. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time and leverage AI-driven insights and analytics to improve agent and customer experiences.

A Dynamics 365 Customer Service Professional License provides basic resources for customer service agents. It also provides a self-service customer portal and access to the knowledge base for end customers. It’s meant for less complex scenarios that need streamlined capabilities to support customers and customer service teams.

Full Users leverage the majority of business apps’ functionality. They have also been referred to as “power users.” All licenses include automatic product updates.