Dynamics 365 Field Service Device. P1Y-M CFQ7TTC0LFNL-7

Dynamics 365 for field service capabilities

Be more proactive and efficient

• Detect, diagnose, and solve problems with IoT and predictive technology—before customers realize there’s an issue.
• Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.
• Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

Optimize your resources

• Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.
• Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
• Streamline inventory management and improve first-time fix rates by synchronizing and tracking inventory down to the truck level with real-time visibility.

Streamline your technicians’ workflow

• Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.
• Provide more personalized service by giving technicians a 360-degree view of customer preferences and history.
• Complete service visits regardless of limited mobile reception or internet access with fully featured offline modes, geofencing, and push notifications.
• Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real-time.
• Easily access work orders and provide technicians a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.

Create effortless service experiences

• Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.
• Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.
• Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.
• See things from the customer’s perspective by sending personalized surveys immediately after service calls with Microsoft forms pro—included with Dynamics 365 for field service.

Revolutionize field service with mixed reality

• Empower technicians with state-of-the-art technology such as mixed reality video calling, annotations, and file sharing—allowing them to solve problems correctly the first time.
• Solve complex problems faster with Dynamics 365 remote assist on Hololens devices. Technicians stay heads-up and hands-free while sharing what they see with remote experts.